How to request deletion
You can request deletion of your No Jokers: Black Jack account and associated data in either of these ways:
- In the app: open No Jokers: Black Jack, go to Account, choose Delete Account, and follow the confirmation steps.
- By email: email support@nojokers.co.uk from the email address registered to your account. Use the subject line “Account Deletion Request”.
We may reasonably verify your identity before completing the request.
What will be deleted
When your verified request is completed, the following account data will be deleted or anonymised:
- Your account and profile
- Gameplay history and match records
- Rankings and ranked points
- Coins and gems
- Cosmetic items and collections
- Friends and social connections
- Messages
Account deletion is permanent. Deleted virtual currency, items, progress and account access cannot be restored.
What may be retained and why
Limited records may be retained where reasonably necessary for legal obligations, security, accounting, fraud prevention, dispute resolution or user protection. These may include:
- Purchase and accounting records
- Moderation and enforcement records
- Information held for fraud prevention or for establishing or defending legal claims
Retention is limited to as long as reasonably necessary for the applicable purpose. The basis for these retention periods is set out in the Privacy Policy.
How long deletion takes
We process verified account deletion requests within 30 days and will confirm when the request is complete. If we need information to verify your identity or identify your account, the request cannot be completed until that information is provided.