Support

What is No Jokers Black Jack?

No Jokers Black Jack is a premium landscape mobile card game built on a classic UK shedding mechanic. It features cinematic room environments, a coin and gem economy, customisable room skins, and adaptive AI opponents. The game is designed for iOS and played exclusively in landscape orientation.

Where can I play No Jokers Black Jack?

No Jokers Black Jack is live now on the web — free to play, no download required. iOS and Android apps are coming soon. Join the waitlist to be first to know when they launch.

Is the game free to play?

Yes — completely free. No Jokers Black Jack is free to play on the web now, and free to compete in Season One. Coins are earned through gameplay. Gems are an optional premium currency for cosmetics only. No purchase is necessary to play ranked matches, earn leaderboard points, or compete for the Community Prize Pool. See the Competition Rules for full details.

What devices and iOS versions are supported?

The web version of No Jokers Black Jack runs on any modern browser on desktop or mobile. Native iOS and Android apps are in development — join the waitlist for launch updates. Full device compatibility details will be listed on the App Store page at launch.

When does Season One start?

Season One begins 23 September 2026. The global ranked leaderboard goes live at midnight. Every player can compete entirely free of charge — no purchase is necessary. Read the full Competition Rules for eligibility, prize structure, and how the skill-based ranking works.

How does the in-game economy work?

Coins are earned through normal gameplay — win rounds, complete challenges, and progress through the game to accumulate them. Gems are a premium currency available via in-app purchase. Both currencies can be used to unlock room skins, card backs, and other cosmetic content within the Game.

I was charged for an in-app purchase but did not receive the items. What should I do?

All in-app purchases are processed by Apple. If you were charged but did not receive the purchased content, please first try restarting the Game. If the issue persists, contact us at support@nojokers.co.uk with your Apple Order ID and we will investigate. For refund requests, please use Apple’s official “Request a Refund” process at reportaproblem.apple.com.

How do I request deletion of my account and data?

You have the right to request deletion of your personal data at any time. To submit a data deletion request, please email privacy@nojokers.co.uk with the subject line “Data Deletion Request” and include your in-game display name and the email address associated with your account. We will process your request within 30 days and confirm once complete. See our Privacy Policy for full details.

The game is crashing or not performing as expected. What should I do?

First, ensure your device is running a supported version of iOS and that the Game is up to date via the App Store. Try force-quitting the app and restarting it. If the problem persists, contact us at support@nojokers.co.uk and include your device model, iOS version, a description of what happened, and any steps to reproduce the issue. This helps us identify and fix problems quickly.

How do I report a bug or provide feedback?

We welcome all bug reports and player feedback. Please email support@nojokers.co.uk with a description of the issue or your feedback. For bugs, include your device model, iOS version, and steps to reproduce if possible.